Privacy Policy

1. DATA PROTECTION COMMITMENT

RVM Infotech Private Limited is committed to safeguarding personal data in compliance with:

  • Information Technology Act, 2000

  • SPDI Rules, 2011

  • Digital Personal Data Protection Act, 2023 (India)

  • GDPR (where applicable)

2. CATEGORIES OF DATA COLLECTED

We may collect:

  • Identity data

  • Contact data

  • Financial data

  • Technical data

  • Usage analytics

  • Marketing preferences

  • CRM system user data (if client)

Failure to provide required data may prevent service delivery.

3. PURPOSE OF PROCESSING

Data is processed for:

  • Contract performance

  • Payment processing

  • Service improvement

  • Legal compliance

  • Fraud prevention

  • Business analytics

We reserve the right to use anonymized data for research and product development.

4. DATA RETENTION

We retain data:

  • For contractual duration

  • For 7 years (tax compliance, where applicable)

  • For legal defense

  • For internal record keeping

Deletion requests may be denied if legally restricted.

5. GDPR RIGHTS (EU USERS)

Users may request:

  • Access

  • Rectification

  • Erasure

  • Restriction

  • Data portability

However, we may lawfully refuse:

  • Excessive requests

  • Repetitive requests

  • Requests conflicting with legal obligations

6. DATA SECURITY

We implement:

  • SSL encryption

  • Role-based access

  • Firewall protection

  • Secure hosting

  • Periodic security reviews

Despite safeguards, no system guarantees absolute protection.

Users accept inherent internet risk.

7. DATA BREACH POLICY

In case of breach:

  • We will assess severity.

  • Notification will be made if legally required.

  • Liability remains subject to limitation clause.

The Company is not liable for breaches caused by:

  • User negligence

  • Weak passwords

  • Third-party platforms

8. THIRD-PARTY DISCLOSURE

We may share data with:

  • Payment processors

  • Hosting providers

  • Analytics partners

  • Government authorities (if legally required)

We are not responsible for third-party misconduct.

9. CROSS-BORDER DATA TRANSFER

Data may be processed outside India.

By using our services, you consent to international data transfers.

10. MARKETING COMMUNICATIONS

Users may receive promotional emails.

You may opt out anytime.

However, transactional emails cannot be unsubscribed.

11. USER RESPONSIBILITIES

Users must:

  • Maintain password confidentiality

  • Ensure device security

  • Provide accurate information

  • Avoid unlawful use of CRM systems

12. CHILDREN’S DATA

We do not knowingly collect data from minors under 18.

13. POLICY MODIFICATIONS

This Privacy Policy may be updated at any time without prior notice.

Continued use implies acceptance.

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