Terms & Conditions

1. LEGAL AGREEMENT

These Terms constitute a legally binding agreement between you (“Client”, “User”) and RVM Infotech Private Limited (“Company”).

By accessing our website or engaging our services, you confirm that:

  • You are legally competent to contract.

  • You accept all terms without modification.

  • You agree to electronic communications as legally binding.

2. SERVICE STRUCTURE & SCOPE

All services are provided strictly as per:

  • Signed proposals

  • Email confirmations

  • Approved quotations

  • Subscription agreements (for SaaS/CRM)

Any additional work outside agreed scope shall be charged separately.

The Company reserves the right to refuse any service request without explanation.

3. NO PERFORMANCE GUARANTEE

The Company does NOT guarantee:

  • Google ranking positions

  • Advertising ROI

  • Lead conversions

  • Revenue growth

  • App downloads

  • Business success

Marketing performance depends on multiple external factors beyond Company control.

4. CLIENT CONTENT LIABILITY

Clients warrant that all materials provided:

  • Do not infringe third-party IP rights

  • Are legally compliant

  • Do not violate Indian or international law

The Company shall not verify legality of client content and assumes no responsibility for violations.

5. SOFTWARE / CRM (SaaS) TERMS

For CRM or subscription-based software:

  • Access is licensed, not sold.

  • The Company retains full ownership of source code and architecture.

  • Reverse engineering is strictly prohibited.

  • Account access may be suspended for suspicious activity.

  • Subscription fees are non-refundable.

  • Data backup is client’s responsibility unless otherwise contracted.

6. PAYMENT & CHARGE POLICY

  • All invoices must be paid within agreed time.

  • Late payment attracts 2% monthly interest.

  • The Company may retain deliverables until full payment.

  • GST and taxes are payable by Client.

  • Chargebacks or payment disputes without valid basis will attract legal recovery action.

7. INTELLECTUAL PROPERTY PROTECTION

Unless otherwise agreed:

  • Custom code remains property of Company until fully paid.

  • Generic frameworks remain Company IP.

  • The Company may reuse non-confidential development components.

  • Clients may not resell, redistribute, or sublicense software without written consent.

8. CONFIDENTIALITY

Both parties agree to protect confidential information.

However, the Company may:

  • Use non-sensitive project information for portfolio.

  • Disclose information if legally required.

  • Retain backup copies for legal protection.

9. LIMITATION OF LIABILITY (STRICT CAP)

To the maximum extent permitted by law:

  • Total liability shall not exceed fees paid in last 90 days.

  • No liability for indirect, punitive, or consequential damages.

  • No liability for third-party platform issues (Google, Meta, hosting providers).

  • No liability for downtime caused by infrastructure providers.

  • No liability for data breach unless proven gross negligence.

10. INDEMNIFICATION

Client agrees to indemnify the Company against:

  • Legal claims

  • Government penalties

  • IP infringement disputes

  • Data misuse complaints

  • Regulatory violations

  • Advertising policy violations

11. NON-SOLICITATION

Clients shall not solicit, hire, or engage Company employees, developers, or contractors for 24 months after project completion.

Violation shall attract liquidated damages.

12. NON-DISPARAGEMENT

Clients agree not to make false, defamatory, or misleading public statements about the Company.

13. FORCE MAJEURE

The Company is not liable for delays caused by:

  • Natural disasters

  • Internet outages

  • Government restrictions

  • Platform bans

  • Cyberattacks

  • Pandemic or health emergencies

14. TERMINATION RIGHTS

The Company may suspend or terminate services without refund if:

  • Payment default occurs

  • Client engages in unlawful conduct

  • There is reputational risk

  • Terms are breached

15. DISPUTE RESOLUTION (ARBITRATION CLAUSE)

Any dispute shall first be resolved through negotiation.

If unresolved:

  • Dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 (India).

  • Seat of arbitration: New Delhi.

  • Language: English.

Court jurisdiction shall remain exclusively in New Delhi.

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